Plain English Summary: We collect the data you give us (like your name and email) and some technical data (like your IP address) to operate our services and communicate with you. We do not sell your data. We retain it only as long as needed. You can ask us to delete it anytime. Read on for the full details.
01Who We Are
Prosynex Technologies Private Limited ("Prosynex", "we", "our", or "us") is a technology solutions company incorporated in Pune, Maharashtra, India. We provide IT asset management, infrastructure services, cloud and security solutions, consulting, and tech manpower services to businesses.
Registered office: [Address, Baner Road, Baner, Pune 411045, Maharashtra, India]
Email: info@prosynex.co
Data Protection Officer: info@prosynex.co
02What We Collect
Information you give us directly:
- Contact details: name, email address, phone number, company name
- Inquiry content: messages sent via our contact form or email
- Account information (if you create a client portal account): username, password hash, preferences
- Procurement data: billing address, GST number, purchase history
- Job applications: CV, cover letter, references (careers channel only)
Information we collect automatically:
- Device & browser: IP address, browser type, OS, screen resolution
- Usage: pages visited, time on site, referral source, clicks
- Cookies and similar tracking technologies (see Section 4)
Information from third parties: If you contact us via LinkedIn, Google, or another platform, we may receive profile information those platforms share per their own privacy settings.
03How We Use It
| Purpose | Legal Basis | Retention |
|---|---|---|
| Responding to inquiries & consultations | Legitimate interest / Contract | 3 years |
| Delivering contracted services | Contract performance | Duration + 7 years |
| Sending newsletters (with consent) | Consent | Until unsubscribed |
| Improving our website & services | Legitimate interest | 24 months (anonymised) |
| Legal & compliance obligations | Legal obligation | As required by law |
| Fraud prevention & security | Legitimate interest | 12 months |
| Processing job applications | Pre-contractual steps | 12 months post-decision |
We do not use your data for automated decision-making that has significant legal or similarly significant effects on you without human review.
04Cookies
We use cookies and similar technologies to make our website work, measure performance, and improve your experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Site functionality (theme preference, session state) | Session / 1 year |
| Analytics | Understanding traffic patterns (anonymised) | Up to 2 years |
| Preference | Remembering your display settings | 1 year |
You can disable cookies via your browser settings. Essential cookies cannot be disabled without affecting site functionality. We do not use advertising or retargeting cookies.
05Sharing Data
We do not sell, rent, or trade your personal data. We share it only in these limited circumstances:
- Service providers: Cloud hosting providers, email delivery, payment processors — bound by data processing agreements
- Brand partners: When fulfilling a procurement order, limited order data may be shared with the relevant OEM or distributor
- Legal requirements: Courts, regulators, or law enforcement when required by applicable Indian law
- Business transfers: In the event of a merger or acquisition, with appropriate confidentiality protections
Any third party we share data with is contractually required to protect it to at least the same standard described in this policy.
06Data Retention
We retain personal data only for as long as necessary. The specific periods are outlined in the table in Section 3. When data is no longer needed, we securely delete or anonymise it within 90 days of the retention period ending.
You may request earlier deletion (see Section 8) unless we are required to retain the data by law.
07Security
We implement industry-standard security measures including:
- TLS 1.2+ encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Role-based access control — only personnel who need your data to do their job can access it
- Regular penetration testing and security audits
- Incident response plan with 72-hour breach notification commitment
No system is 100% secure. If you suspect a security incident involving your data, please contact info@prosynex.co immediately.
08Your Rights
Depending on your jurisdiction, you have some or all of the following rights:
- Access: Request a copy of the data we hold about you
- Rectification: Ask us to correct inaccurate data
- Erasure: Ask us to delete your data ("right to be forgotten")
- Restriction: Ask us to limit how we process your data
- Portability: Receive your data in a machine-readable format
- Objection: Object to processing based on legitimate interest
- Withdraw consent: Where processing is consent-based, withdraw at any time
To exercise any right, email info@prosynex.co. We will respond within 30 days. We may ask you to verify your identity before fulfilling a request.
09Third-Party Links
Our website may contain links to third-party sites (brand partners, social platforms, etc.). These sites have their own privacy policies. We are not responsible for their practices and encourage you to review their policies before interacting with them.
10Children
Our services are directed at businesses and professionals. We do not knowingly collect personal data from anyone under 18 years of age. If you believe a minor has provided us data, please contact us immediately and we will delete it.
11Changes to This Policy
We may update this policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website. Your continued use of our services after changes constitutes acceptance.
12Contact Our DPO
For any privacy-related questions, requests, or complaints, please reach our Data Protection Officer:
Prosynex Technologies Pvt. Ltd.
Attn: Data Protection Officer
Baner Road, Baner, Pune 411045, Maharashtra, India
Email: info@prosynex.co
Response time: within 30 business days
If you are based in the EU/EEA and believe your GDPR rights have been violated, you have the right to lodge a complaint with your local supervisory authority.